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Got a question?
Frequently Asked Questions
Do you deliver or is it collection only?
Yes, we deliver to most places in Essex, Suffolk and Norfolk. Please check our Shipping page for more information on the Zones we deliver to. We also use courier services.
Can I collect?
Yes we offer a click and collect service. Once you have placed an order, please keep an eye on your emails and check spam/junk folder to see updates on when you can collect.
How will my order be delivered?
If you are ordering within our Zones (see Shipping page), we will deliver using our own vehicle. For orders outside these Zones, delivery will be via courier. All deliveries are kerbside, although our haulier will deliver closer to your delivery address where possible. When considering access, please take into account width restrictions, parked cars, trees, low bridges, power lines, and other potential obstacles.
Please note that our haulier’s delivery vehicle is not fitted with a crane or winch. If your delivery address does not have sufficient access, or falls within an area where it is illegal for the delivery vehicle to park or offload, the driver will be unable to complete the delivery. In such cases, the order will return to the depot, and the haulier will attempt redelivery using a smaller vehicle. To avoid redelivery charges, please provide any relevant access information in the dedicated order note field when completing your order.
If you have any concerns about whether our delivery vehicle can safely access or unload at your address, please contact us before placing your order.
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